HEADER_BACKGROUND
Understanding Behaviour that Challenges Level 2 Certificate
Learn about how to be an effective communicator, reflect on your practice and manage behaviour related incidents that arise from behaviour that is challenging.
This certificated personal learning and development course will increase your practical knowledge and is suitable for professionals working in Childcare, Education or Health and Social care.

Open Course Fees

B1: £553.47 (In London Resident)
B2: £375.90 (London Concessionary)
B3: £0.00 (Concessionary)
B4: £817.39 (Out of London Resident)
Prosp User 2

Open What will I learn?

By the end of this course, you should be able to;
•Know and understand the need for safeguarding in a learning environment
•Establish a safe personal boundary in a learning environment
•Demonstrate how to be safe online in a learning environment
•Recognise, respond and report abuse in a learning environment
Prosp User 3

Open How will I be assessed?

The course is continuously assessed by your tutor. They will use a variety of assessment methods such as written assignments, professional discussions, case studies and question and answer sessions to demonstrate your knowledge and understanding.
Prosp User 4

Open What experience or qualifications do I need to start this course?

You will need to attend a skills assessment before you can enrol on this learning programme. You do not need any formal qualifications to apply, however, you will need to be able to use both written and spoken English to at least an Entry Level 3 standard.
You will also need basic Digital Skills, this is essential to be able to successfully participate in online sessions as you will be required to work on online platforms such as Google Classroom and Moodle. Learners may be offered additional English, maths and digital support where appropriate.
Prosp User 5

Open Important Information

• You will be expected to be punctual and attend 100% of this course. Please do not book holidays in term time and let us know of any planned absences before you start the course. If you do not attend for 2 consecutive sessions, without prior notice you may be withdrawn, and this will reduce your chances of joining another course in the future.

• Learners may complete an Emotional Health and Wellbeing survey to help us identify and support these needs appropriately.

• We use a mixture of classroom based and online learning for classwork and homework.
Prosp User 14

Open Is there anything I need to bring? Are there any other costs?

You will need a note pad and pen for your first session and your tutor will advise you on further materials if needed (Please do not purchase any materials before the first session).

Open Can I get extra help?

Yes. There are various ways to support your learning, subject to your individual circumstance and type of programme, please ask your tutor or the centre staff for more information on the following:
• Additional funding to pay for resources.
• Laptop, Loan and Learn scheme
• Homework Club
• Additional support within the classroom
Prosp User 6

Open After the course….

Every learner's journey is different, and your tutor will guide you on the next course that is right for you and support your learning journey.
Upon successful completion of this course (including the English component), learners may be able to progress onto:
•Level 2 Certificate Supporting Teaching and Learning
•Level 2 Certificate Children & Young People’s Workforce
•Level 2 Diploma Early Years Practitioner
•L3 Diploma Early Years Educator
•Level 3 Certificate Supporting Teaching and Learning
Prosp User 7

Open What job opportunities could this lead to?

The completion of this course could lead to work opportunities or progression opportunities, dependent on employer requirements and relevant experience. Progression onto a higher-Level course would enhance your opportunities. The National Careers Service offer further information, advice and guidance: https://nationalcareers.service.gov.uk/explore-careers

Salary ranges in Childcare sectors
SEND Teaching Assistant £17,496 to 24.804 per annum Higher Level Teaching Assistant £19,500 to £21,000
Early Years Room Leader £24,000-£26,000 per annum
Thrive Practitioner £ 25.653 to £ 26,414 per annum
Prosp User 8

Open How will I be able to give my views on the course?

• You can give your views through your ILP, course evaluation forms, surveys and our Compliments, Comments and Complaints forms which can be found in Centre offices.
• You may also choose to become a course representative for your class. Course Representatives can then stand for election onto our Learner Council
Prosp User 9

Open Safe learning

• We want you to enjoy your learning experience and feel safe, equal and respected while you are here with us. If you have any concerns, please report it to a member of staff or directly to a Designated Safeguarding Officer as soon as possible.

• To ensure that our learners can communicate with each other safely we offer a variety of functions in Google suite. We strongly discourage the use of other social media groups such as Whatsapp, which rely on personal data being shared.
Prosp User 10

Open How to apply/enquire

To apply, you will first need to attend a skills assessment session, please click on the link below to book or contact a centre for details of upcoming dates.

https://docs.google.com/forms/d/e/1FAIpQLSedNZlK6JciGA2PTGCKqjAC01dR0tGPjTAl89qVXc9RjYqwuw/viewform
Prosp User 11
PLDO1007
27/02/2026
24/07/2026
09:30 - 14:00
23 weeks
Online
Please note – the course will only go ahead subject to sufficient enrolments.
Message